Welcome to The Vapes Shops! We value your satisfaction and are committed to ensuring a seamless shopping experience. Please review our Return and Refund Policy carefully to understand the guidelines and requirements for product returns, exchanges, and refunds.

1. General Policy Overview

At The Vapes Shops, we strive to offer top-quality products to our customers. If you are not entirely satisfied with your purchase, we are here to help. Our return and refund policy provides clarity on the conditions and time frames within which returns or refunds may be applicable.

2. Eligibility for Returns

To be eligible for a return, the following criteria must be met:

  • Original Condition: The item must be unused, unopened, and in the same condition as received.
  • Packaging: Products must be returned in their original packaging, including any accessories, manuals, and gift items (if applicable).
  • Proof of Purchase: A receipt or proof of purchase is required for any return.
  • Time Frame: Returns must be initiated within 30 days of the delivery date. Beyond this period, returns may not be accepted.

3. Non-Returnable Items

Some items are not eligible for return due to health and safety concerns. Non-returnable items include:

  • Opened or Used Products: Any product that has been opened, used, or tampered with.
  • E-liquids and Disposable Vape Products: Due to safety regulations, we cannot accept returns for opened e-liquids, vape pods, or disposable vapes.
  • Clearance or Sale Items: Products marked as final sale, clearance, or discounted may not be returned.
  • Gift Cards: Gift cards and promotional items are non-refundable and non-exchangeable.

4. How to Initiate a Return

If you wish to return an eligible item, please follow these steps:

  1. Contact Customer Service: Reach out to our support team at [customer support email] or call [customer service phone number]. Provide your order number, reason for the return, and any additional details.
  2. Return Authorization: Once approved, our team will issue a Return Merchandise Authorization (RMA) number, which must be included with your return.
  3. Shipping the Return: Pack your items securely and include a copy of your purchase receipt and the RMA number. Ship the items to our return address provided in the email. Please note that you are responsible for return shipping costs unless the item was defective or incorrect.

5. Defective or Damaged Products

We understand that items may occasionally arrive damaged or defective. If this occurs, please notify us within 7 days of delivery. For damaged or defective products, follow these guidelines:

  • Photographic Evidence: Take clear photos of the damaged or defective item and include them in your email.
  • Review Process: Once we receive your report, our quality assurance team will review it. If approved, we will offer a replacement, exchange, or refund, depending on the case.

6. Refund Process

Refunds are issued to the original payment method used at checkout. Here’s what to expect during the refund process:

  • Processing Time: Once we receive and inspect your return, we will notify you of the status within 3-5 business days.
  • Refund Approval: Approved refunds are typically processed within 5-7 business days, depending on your financial institution.
  • Partial Refunds: In some cases, a partial refund may be granted. For instance, if an item shows signs of use or damage not caused by shipping, we reserve the right to deduct a percentage from the refund amount.

7. Exchanges

For customers interested in an exchange, we can facilitate a replacement if the original item meets our return criteria. Please contact our customer service to discuss the exchange. Exchanges are processed once we receive the original product in its original, unused condition. Customers are responsible for any additional shipping costs for exchanges unless the item was defective.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please double-check your bank account. Then:

  1. Contact Your Bank: It may take additional time for your bank to process the refund.
  2. Credit Card Company: For credit card purchases, processing times can vary. Contact your card provider to check for any delays.
  3. Contact Us: If you have taken these steps and still haven’t received your refund, please reach out to our support team at [customer support email].

9. Return Shipping Costs

The cost of return shipping is generally the responsibility of the customer. However:

  • Defective Products: For defective or incorrectly shipped items, we cover the return shipping cost.
  • Tracking: We recommend using a tracked shipping service or purchasing shipping insurance, as we are not responsible for items lost in transit.

10. International Returns

For international customers, the same return guidelines apply. Please note:

  • Customs Fees: You are responsible for any customs fees or additional charges related to returning an item.
  • Shipping Time: Returns from international locations may take longer to process due to customs clearance times.

11. Policy Updates

The Vapes Shops reserves the right to amend or update this policy at any time. Changes will be posted on our website, so please review the policy periodically for updates. By making a purchase, you agree to the terms outlined in this Return and Refund Policy.

12. Contact Us

For further assistance, feel free to contact our customer support team at:

  • Live Chat: Available on our website during business hours.